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Frequently Asked Questions


Instead of waiting for answers from us, you can initially see if we have answered your question in the frequently asked questions section (FAQ).

If you can't find your answer there, feel free to contact us by e-mail.

We have gathered all frequently asked questions here:


Go to FAQ

Customer Service

(+45) 71116050
Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)

info@biogenity.com

We strive to reply within 24 hours during workdays.

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Frequently Asked Questions

We have gathered all our purchasable services on our webshop. Choose the type of data analysis needed, upload your data and fill the required fields. Add the product to the cart, then select the "Check out"-menu at the top of the page and fill in the required fields. Lastly, choose your payment option and complete the purchase.

Click here to visit the webshop.


Customer Service: If you need any help regarding an order, please contact our Customer Service:
  • Phone: (+45) 71116050 │ Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)
  • Email: info@biogenity.com

  • Types of data

    Currently, we mostly analyze gene and protein expressions but feel free to ask if you have other data to be processed. If it matches our technology, we can deliver.

    Gene Expressions: with classical gene identifiers, such as ENTREZID and gene name.

    Protein Expressions: with classical gene identifiers, such as UniProtKB AC/ID, ENTREZID and gene name.


    Formats

    Currently, we support the following formats:

    Prepare data yourself:

    .csv


    Let us handle the data preparation:

    .csv .txt .xlsx .xlsm .xls .xml

    Currently, you can pay through the payment gateway (PensoPay) on our webshop or by requesting an invoice through our Customer Service.

    Webshop: Choose your data analysis; go to cart and follow the purchase instructions. Click here to visit the webshop.

    You can pay with:

  • MasterCard
  • Maestro
  • Visa
  • Visa Electron

  • Request an invoice: Some companies prefer to pay through bank transfers. Before purchasing, please contact our Customer Service to arrange the deal.

    Don't worry. Your order has been placed correctly. It is simply a matter of the mail not being received.

    Please note that it can take up to 15 minutes to get your confirmation per mail. We have gathered a few steps for troubleshooting.

    Check your spam filter: On rare occasions, we find that our emails get caught in the spam filter.

    Are you using a valid email? You can check if you have entered your email correctly on your account (Account details).

    Contact Customer Service: We are happy to help you:

  • Phone: (+45) 71116050 │ Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)
  • Email: info@biogenity.com
  • If you need to upload more files than is possible with the available upload fields, gather the material and zip it into one file.

    If in doubt or the file-size exceeds 256 MB, you may want to consult one of our experts before placing an order.

    Since we have our head office in Denmark, we use the Danish tax rules regarding VAT rates.

    Since we provide a service, we act under the EU regulations covered by the rule of 'Reverse Charge', which states that you as a company (within the Europe Union) must specify the VAT yourself. Other countries outside the EU can be consulted through their country's Tax Office to reimburse VAT.


    Didn't you find the right answer?

    Don't worry. Feel free to contact us:

    Email us




    info@biogenity.com

    Call Customer Service




    (+45) 71116050

    Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)

    Biogenity ApS
    Dalgasgade 19
    9000 Aalborg
    Denmark

    CVR: 39606925