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Frequently Asked Questions

Instead of waiting for answers from us, you can initially see if we have answered your question in the frequently asked questions section (FAQ).

If you can't find your answer there, feel free to contact us by e-mail. We do our best to keep the answers up to date.

We have gathered all frequently asked questions here:

Go to FAQ

Customer Support

(+45) 71116050
Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)

We strive to reply within 24 hours during workdays.

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Frequently Asked Questions

We have gathered all our purchasable services on our sales page. Choose the type of data analysis needed and add the product to the cart. Then select the "Check out" menu at the top of the page and fill in the required fields. Lastly, choose your payment option and complete the purchase.

Right now, it is only possible to buy one product at a time. If you want to buy more analyzes, you must complete an order before you can add another analysis to the shopping cart.

Click here to visit the Sales Page.

Customer Support: If you need any help regarding an order, please contact our Customer Support:
  • Phone: (+45) 71116050 │ Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)
  • Email:

  • Currently, we mostly analyze gene and protein expressions but feel free to ask if you have other data to be processed. If it matches our technology, we can deliver.

    To make it easier, we have gathered some indicative specifications below:

  • Formats: .txt, .csv, .xlsx, .xlsm, .xls or .xml
  • Gene Expressions (with classical gene identifiers, such as ENTREZID and Gene name)
  • Protein Expressions (with classical gene identifiers, such as UniProtKB AC/ID, ENTREZID and Gene name)
  • Currently, you can pay through the payment gateway (Visa, Mastercard or PayPal) on our Sales Page or by requesting an invoice through our Customer Support.

    Sales Page: Choose your data analysis; go to cart and follow the purchase instructions. Click here to visit the Sales Page.

    You can pay with:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express

  • Request an invoice: Some companies prefer to pay through bank transfers. Before purchasing, please contact our Customer Support to arrange the deal.

    Don't worry. Your order has been placed correctly. It is simply a matter of the mail not being received.

    Please note that it can take up to 15 minutes to get your confirmation per mail. We have gathered a few steps for troubleshooting.

    Check your spam filter: On rare occasions we find that our emails get caught in the spam filter.

    Are you using a valid email? You can check if you have entered your email correct on your personal account (Account details).

    Contact Customer Support: We are happy to help you:

  • Phone: (+45) 71116050 │ Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)
  • Email:
  • Due to our current webshop solution, it is only possible to upload one file per purchase. Hereby we can ensure that the right file is associated with the correct analysis.

    You can always order a new analysis after the ongoing order is completed.

    Since we have our head office in Denmark, we use the Danish tax rules regarding VAT rates.

    Since we provide a service, we act under the EU regulations covered by the rule of 'Reverse Charge', which states that you as a company (within the Europe Union) must specify the VAT yourself. Other countries outside the EU can be consulted through their own country's Tax Office for the purpose of reimbursing VAT.

    Didn't you find the right answer?

    Don't worry. Feel free to contact us:

    Email us

    Call Customer Support

    (+45) 71116050

    Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)

    Biogenity IVS
    Dalgasgade 19
    9000 Aalborg

    CVR: 39606925