Instead of waiting for answers from us, you can initially see if we have answered your question in the frequently asked questions section (FAQ).
If you can't find your answer there, feel free to contact us by e-mail.
We have gathered all frequently asked questions here:
We strive to reply within 24 hours during workdays.
We have gathered all our purchasable services on our webshop. Choose the type of data analysis needed and add the product to the cart. Then select the "Check out" menu at the top of the page and fill in the required fields. Lastly, choose your payment option and complete the purchase.
Click here to visit the webshop.
Currently, we mostly analyze gene and protein expressions but feel free to ask if you have other data to be processed. If it matches our technology, we can deliver.
Gene Expressions: with classical gene identifiers, such as ENTREZID and gene name.
Protein Expressions: with classical gene identifiers, such as UniProtKB AC/ID, ENTREZID and gene name.
Currently, we support the following formats:
Prepare data yourself:
Let us handle the data preparation:
Currently, you can pay through the payment gateway (PensoPay) on our webshop or by requesting an invoice through our Customer Service.
Webshop: Choose your data analysis; go to cart and follow the purchase instructions. Click here to visit the webshop.
You can pay with:
Request an invoice: Some companies prefer to pay through bank transfers. Before purchasing, please contact our Customer Service to arrange the deal.
Don't worry. Your order has been placed correctly. It is simply a matter of the mail not being received.
Please note that it can take up to 15 minutes to get your confirmation per mail. We have gathered a few steps for troubleshooting.
Check your spam filter: On rare occasions, we find that our emails get caught in the spam filter.
Are you using a valid email? You can check if you have entered your email correctly on your account (Account details).
Contact Customer Service: We are happy to help you:
If you need to upload more files than is possible with the available upload fields, gather the material and zip it into one file.
If in doubt, you may wish to consult one of our experts beforehand.
Since we have our head office in Denmark, we use the Danish tax rules regarding VAT rates.
Since we provide a service, we act under the EU regulations covered by the rule of 'Reverse Charge', which states that you as a company (within the Europe Union) must specify the VAT yourself. Other countries outside the EU can be consulted through their country's Tax Office to reimburse VAT.
Mon - Fri: 9 a.m. - 5 p.m. (GMT+1)